Shipping
On average orders take anywhere from 1-2 Business Days to process. An order placed using gound shipping may take 2 days to process and 5 days in transit for a total of 7 Business Days. This also applies to 3 Day and Overnight shipping methods.
We update our online inventory every night, but it is never 100% accurate. Mountain High Outfitters operates four retail stores from which we pull product for our internet sales. There is always a possibility that an item ordered on the internet gets sold in the store before we get a chance to pull it. The accuracy of our online inventory is also affected by shoplifting and clerical errors.
Mountain High Outfitters uses UPS and FedEx for all shipping. Occasionally we will offer free shipping on orders over a certain amount in the lower 48 states. The free shipping may be any trackable method of our choosing. Free shipping is not available on orders with a total weight over 15 lbs. or on oversized items such as crash pads.
Returns
Mountain High Outfitters will gladly accept returned merchandise for refund or exchange as long as it meets the following requirements:
- The return is accompanied with the original reciept
- The return is handled within 30 days of purchase
- The returned merchandise is undamaged/unworn, in orginal re-sellable condition
- No returns are allowed on items discounted 30% or more
- Merchandise that is not accompanied with an original receipt may only receive store credit at the managers discretion
NOTE: For safety reasons, we follow industry standards with respect to Climbing gear and Water filters. All sales are final. We cannot accept returns of climbing gear/protection, ropes, webbing/cord, harnesses, or water filters.
Items can be returned in person to any of our stores or by mail. To return an item to Mountain High by mail you must first obtain a Return Authorization. A Return Authorization can be obtained by emailing orders@mountainhighoutfitters.com or calling 205-757-1121.
Warranty
Many of the products we sell come with lifetime warranties. If you have a warranty issue with a product purchased from our website or in our stores, you can either bring it into one of our stores or call for a Return Authorization and instructions on where to send it.