Returns

Mountain High Outfitters will gladly accept returned merchandise for refund or exchange as long as it meets the following requirements:

Before sending a return to Mountain High you must first obtain a Return Authorization number.  A Return Authorization can be obtained by emailing returns@mountainhighoutfitters.com or calling 888-968-4386.  Returns without a valid RA # are subject to a $10 processing fee or may be returned to the sender.  Items can be returned in person to any of our stores as well as via UPS or Fed Ex.

• The return must include the original receipt.
• The return must be handled within 30 days of purchase for refunds or 60 days for exchanges.
• The returned merchandise must be undamaged/unworn, in original resalable condition.
• The merchandise must be in the original packaging or box with tags and product info included.
• All returns must be packed in an outer shipping carton with valid RA# clearly written on the outside of the shipping carton.
• No refunds are allowed on items discounted 30% or more, exchange only. 
• Merchandise that is not accompanied with an original receipt may only receive store credit. 

  NOTE: For safety reasons, we follow industry standards with respect to Climbing gear and Water filters. All sales are final. We cannot accept returns of climbing gear/protection, ropes, webbing/cord, harnesses, or water filters.